Return Policy

Return Policy

RMA Guidelines

To qualify for return all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, bought directly from SG Manufacturing Corp, and in the original packaging as provided by the manufacturer. All packing materials, accessories and documentation must be included. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at SG Manufacturing Corp’s sole discretion. Items returned without an RMA number will be denied and returned back to the sender.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in SG Manufacturing Corp’s return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at SG Manufacturing Corp’s sole discretion.

Return Procedure

​All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return SG Manufacturing Corp reserves the right to charge a restocking fee up to 25% at SG Manufacturing Corp’s sole discretion. Return processing may take up to 5 business days from the time your product is received.

Refunds

Refunds will be issued in the same form as payment originally used for purchase minus all shipping charges.

Credit Card Purchases: refund will be issued back to credit card, minus all shipping charges.

PayPal Purchases: refund will be issued back to holders’ PayPal account, minus all shipping charges.

Check Purchases: refund will be issued in the form of check, minus all shipping charges.

Shipping: All shipping charges will be deducted from refund.

Discounts and Promotions: refunded value for each item returned will be reduced to reflect the value of any free gift or discount.

Tax: the appropriate tax amount by item will be included with your refund.

Receipt Look-up

​In most instances, sungold.com can verify purchases made on our website within the last 90 days on a credit or debit card, check or GiftCard.

NOTE: In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If SG Manufacturing Corp, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.

To start your return contact sungoldsales@sungold.com and request a RMA request form.